4 Common Problems, Diagnosis’s, and Solutions
We deal with hundreds of issues every day at Amica. Some of the most common issues we experience day to day can seem like the simplest of thing to fix but it’s not always the case.
Below are some really common problems that we face on a day to day basis, as well as the most common diagnosis and solution. Please note that there can be a million and one reasons why any of the following things happen; this blog is designed to explain the most common reasons behind each one.
Microsoft Office cannot save your document due to low memory or disk space (Because it doesn’t feel like it)
Great, you’ve made some epic changes to your final sales spreadsheet; there are two new bar graphs, a pie chart, fifteen layers of conditional formatting and four columns with some heavy data validation. So you hit “Save”. An error window pops up and says “Microsoft Excel cannot save your workbook due to low memory or disk space”.
Do not fear! We see this all the time and 99% of the time it’s a simple setting and three little tick boxes.
Navigate down to “Trust Center”
Then select “Trust Centre Settings”
Go down to “Protected View”
As you see below, there are three boxes, all ticked. Un-tick all of them and then select OK.
Your document should now save as normal!
My printer won’t print
So you have been printing documents all day, so you’d think it would be easy enough to print your one last and super important word document that you need in the next twenty minutes on the printer that sits 3 ft away from you right? Well not now it seems!
This error usually occurs due to a driver or application conflict and can be resolved fairly simply in most Windows operating systems. Follow the steps below.
Open your start menu and type “Services” into the search bar. If nothing comes up you can type services.msc or for XP, click start, RUN and type services.msc.
Once your result is up, click on Services.
Now a window will pop up with a list of items, each one of these little gears is something that may at first seem insignificant, but all of them together run basically every background process on your PC. It’s usually the first point of call for a lot of PC issues.
What you want to do is navigate down to “Print Spooler”. This is the service that manages interactions between your printers/scanners and your computer. If this isn’t working correctly or set up on your PC, you will find it pretty impossible to print anything.
First of all, just for good measure, right click and select “Restart”. This will most likely remove any corrupt memory or data surrounding the spooler and give you a fresh start for the next step.
Next, right click Print Spooler and select “Properties”.
You should now see the window above, start up type should be set to automatic (If it’s not, feel free to change it now!) and the service should be running.
Next you want to head over to the recovery tab. Your settings should look like the image below, with first failure and second failure set to restart the service, this means that if for any reason the spooler suddenly drops out, your OS will automatically restart it.
Click apply, okay and then close services. In a lot of cases this refreshes the printers.
A healthy tip here is to clear your print queue from everything that was trying to print beforehand. This can be done by double-clicking on the little printer icon in the tray on the bottom right of the screen.
I can’t connect to the internet
There are so many things that can cause the internet to suddenly drop out. We’ve all been there before where everyone in the office is working away happily and you’re the only one that can’t get online.
The network is on another level of complexity when it comes to IT. When your wifi drops out suddenly and won’t connect again you could be experiencing IP conflicts, memory issues, services clashing and crashing etc.
What’s the quickest way to sort this out? Reboot your computer! As I explained in my previous blog, a reboot does wonders for your PC, especially if it’s been on for a few days or in sleep mode.
My keyboard and my dictionary have defected and become American.
Keyboards do seem to have a mind of their own at times. One day you can be typing away quite merrily and all of a sudden you load a new Word document or copy some info from the web and everything’s moved around! You’ve got no # key, your date now reads 01/13/2016 and your “ is where your @ is supposed to be and visa-versa. There are a few reasons why this may happen, usually a piece of software, such as an Office product has decided to change your language settings or keyboard input.
Luckily this is relatively easy to overcome!
Let’s start by closing all open applications and changing the region that your PC is set to.
So type “Region” into your start menu and click on it.
It’s important to start here because changing other settings and leaving this unchanged can often cause settings to revert after a reboot or log-off.
So here’s the window we get. As you can see you can change the date settings here to suit your personal preferences (although if you’re connected to a work server this may also revert back depending on the group policy settings).
Select the location tab and make sure your location is set to United Kingdom (Or wherever you are in the world!)
Click Apply and OK, then head back to the start menu for the next step.
Here’s the language icon which you can access from the start menu just as you found “Region”.
Clicking on this brings up a new window, you may see a few different countries listed below, so select the one that applies to you and go ahead and close the window.
Note: If your language pack isn’t listed here, simply click options, download and install a language pack select your pack and it’ll appear there in seconds (so long as you’re connected to the internet).
Now for the dictionary!
The easiest way to do this is to open up an office file, so Word for example.
Click file, options
Click on the language tab on the left, you will see this window
Your settings should match the above image. Most Microsoft office programs will be automatically set to “Match Microsoft Windows” which means it will mimic the settings we applied previously.
Your chosen language should be set as default also.
Changing these settings in one Microsoft Office program will change the settings in all, so no need to go through PowerPoint, Excel, Word, OneNote etc. individually!
As I said before, there are countless issues and seemingly a hundred different fixes for each one. If you have any questions, feedback, want some friendly advice or wish to discuss any other matter, please feel free to get in touch at any time.