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Working for Amica

Call Handler

Amica Call Handler Ferndown 30/04/2018

Location Ferndown

Salary – Negotiable

This is a fantastic opportunity for someone with a keen interest in IT or a small amount of IT experience who is looking to build a career in this field.

Whilst starting off as a 1st Line role, this is a good opportunity for the right candidate to evolve into an all-round Technical Support Engineer down the line supporting customers remotely and visiting client sites as and when required with a view to resolving any technical issues.

The successful candidate will have strong customer service skills with a reasonable knowledge in IT. You will be working with an experienced and supportive IT team and will be supported with obtaining relevant qualifications along the way.

Skills Required:

  • First line support
  • Excellent customer service and communication skills
  • Good keyboard and notetaking skills
  • Professional friendly attitude
  • A good work ethic
  • Hardworking and eager to learn
  • Good Microsoft office skills would be desirable and any active directory skills

Responsibilities:

  • Taking and handling incoming calls from a diverse range of clients
  • Managing incoming mail flow
  • Allocating workflow to available engineers
  • Performing basic IT troubleshooting round infrastructure and application support
  • Communicating regularly with the engineering team and management team
  • Assisting management with regards to ensuring tickets don’t breach SLA

We look forward to hearing from you.

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