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24/7 Service Desk

24 x 7 x 365 Support

Our Service Desk team are based at our HQ on the Ferndown Industrial Estate, working around the clock to provide the very best 24/7 support to our clients, not just in Bournemouth and Poole but all over the South of England.

Our service desk consists of 1st, 2nd, 3rd and 4th level engineers, and using proven methods we ensure that tickets are handled by appropriately experienced engineers. All tickets are prioritised and escalated quickly and efficiently.

Our service management processes are built around the principles of ITIL problem, incident, and change management, with service levels determined by ticket impact and urgency.

Our service desk is equipped with “Level Platforms”. This is an exceptional remote support and server/device management tool. Using this and our Cloud Antivirus and Cloud Backup platforms, we can ensure you the very best protection for your business which results in high availability for your systems.

Our service desk management software is called ‘Connectwise’. It’s the very best tool in the business and keeps things amazingly organised. In a nutshell, this makes us super-efficient and speedy!

“Amica provide a 24×7 managed service, and look after everything from server maintenance, desktop support and hardware procurement. They’re very easy to deal with, and have never failed SLA”
Simon (www.hags-smp.co.uk)

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